Frequently Asked Questions
What are your operating hours?
Our transportation services are available 24/7 — we’re always on the road when you need us!
Our office team is here to support you Monday through Friday, 8:00 AM to 5:00 PM (Pacific Time).
Please note: Our office is closed on weekends, but our vehicles still run around the clock.
How much notice do I need to book a ride?
We’re happy to help with last-minute bookings — often with just four hours’ notice. For larger vehicles or special requests, a bit more time is appreciated. To guarantee your preferred time and vehicle, we recommend booking as early as possible.
What is your cancellation policy?
Cancellation policies vary based on your trip details. If you have questions about changing or cancelling a reservation, our team is just a call or email away and ready to assist.
How can I get a receipt for my ride?
Need a receipt? No problem. You can request one by phone, email (info@fastdeerbus.com), or directly through our mobile app — whatever works best for you.
Why was the amount I was charged different from my quote?
This can vary depending on the specific ride or adjustments made during the trip. If you have questions about a charge, we’re happy to review it with you.
Where will I be met at the airport?
It depends on the airport and your service type. Don’t worry — we’ll confirm the meeting point when you book.
What happens if my flight is delayed?
We’ve got it covered! Our team actively monitors all flights to make sure your vehicle is there when you land, even if you’re early or delayed.
Are pets allowed in your vehicles?
Yes — furry friends are welcome! Just let us know in advance so we can prepare accordingly.
How do I contact my chauffeur?
You can reach your chauffeur through our mobile app, by text, or by phone. Easy and flexible.
What kind of training do your chauffeurs receive?
Our chauffeurs follow rigorous training to meet the highest standards in safety and customer service. You can read more about our safety program here.
I need to make a change to my booking — what should I do?
Just contact us! You can reach out via phone, email, text, or our mobile app. We’ll help you adjust your reservation quickly.
Is there an extra charge for an additional stop?
Yes, additional stops are subject to an extra fee. Our team can provide details when you book.
Do you charge for wait time?
Yes — but we offer a grace period first:
- Non-airport pickups: 15 minutes
- Airport arrivals (Domestic & International): 30 minutes from gate time
- FBO arrivals: 30 minutes from pickup time or 15 minutes after wheels down
We bill wait time in 15-minute increments at your vehicle’s hourly rate once the grace period ends.
When will I be charged for my ride?
Our team finalizes your ride details and then charges you after your trip is complete.
Do you offer Meet & Greet service? What does it cost?
Yes! Meet & Greet is available in the baggage claim area. Pricing varies based on vehicle type and airport location — we’ll confirm all costs at booking.
Is any wait time included with airport pickups?
Yes — your fare includes some free wait time:
- Non-airport pickups: 15 minutes
- Airport pickups: 30 minutes from gate time (Domestic & International)
- FBO: 30 minutes from pickup time or 15 minutes after touchdown
Beyond the grace period, we bill your wait time in 15-minute increments.
Do you offer baby or child car seats? Is there an extra fee?
Absolutely! We offer infant, toddler, and booster seats. Just let us know what you need — a small additional fee applies.